How can we help you?

    What happens when my ticket doesn't work?

    Luckily this rarely happens. However, if something goes wrong we will do our best to help you swiftly find a proper solution.

    Currently standing in front of the entrance?

    That's super unfortunate! Please double check with the people at the entrance and try to collect as much evidence as possible. Example evidence is a picture of the scanning equipment saying the ticket is not valid or an official ‘proof of refusal’ from the venue or ticket company.

    How do I report a ticket that didn't work?

    After the event has taken place, you will receive an email from us (see below), prompting you to report whether the ticket worked or not. If your ticket does appear to be invalid, TicketSwap will put you and the seller in touch through a moderated chat with one of our support agents, in order to find an amicable solution.

    Please make sure to gather as much as evidence as possible (pictures of the scan device, a proof of rejection from the venue, proof of payment of a new ticket).

    More than 4,000,000 happy users from over 20 different countries!

    Keren

    Worked perfectly. No name needed change. Bought 4 tickets. We had a beautiful time x

    Sophie

    I've both sold and bought tickets. Absolutely brilliant and have told others of the site.

    jo

    hele vlotte procedure voor de verkoop van ticket

    Justine

    Billet vendu en meme pas 5'... que dire de plus que merci???

    Francesco

    Super fast and very well made service!

    Miriam

    Una app muy sencilla que garantiza una venta segura a pesar de no conocer al vendedor/comprador

    Janek

    Tickets binnen 5 minuten verkocht, dat had ik niet verwacht.

    François

    Super site !!! Très très bien fait !!! Bravo.

    Melissa

    Bedankt! Zeer snelle afrekening en ontvangst per download! :)

    Karen

    Great service. My tickets worked (phew) and we had an amazing day out!!

    Gil

    Amazing service, For sure we gone use you again. Thank you ticketswap!!!

    Antonio

    Very useful app with discounted prices

    Nico

    Goede app,kon makkelijk en beveiligd een ticket kopen van Juliet,thanks

    Vernon

    Great genuine ticket site . Sold 2 and bought 1 with ease !

    Alexandra

    Quick and great support - much appreciated.

    Hetty

    Goede website en app, fijne dienst. Niet goedkoop maar levert wel waarde!

    Angela

    I sold my ticket within 5 Minutes of publishing it! Best way to sell your tickets!

    Ruben

    Top site, zeker vaker gebruiken, echt ideaal om zo kaartjes te verkopen en te kopen.

    Pierce

    Amazing app that I always use for a last minute event

    Michael

    very easy to set up ... let's see how my first ticket sale goes

    Keren

    Worked perfectly. No name needed change. Bought 4 tickets. We had a beautiful time x

    Sophie

    I've both sold and bought tickets. Absolutely brilliant and have told others of the site.

    jo

    hele vlotte procedure voor de verkoop van ticket

    Justine

    Billet vendu en meme pas 5'... que dire de plus que merci???

    Francesco

    Super fast and very well made service!

    Miriam

    Una app muy sencilla que garantiza una venta segura a pesar de no conocer al vendedor/comprador

    Janek

    Tickets binnen 5 minuten verkocht, dat had ik niet verwacht.

    François

    Super site !!! Très très bien fait !!! Bravo.

    Melissa

    Bedankt! Zeer snelle afrekening en ontvangst per download! :)

    Karen

    Great service. My tickets worked (phew) and we had an amazing day out!!

    Gil

    Amazing service, For sure we gone use you again. Thank you ticketswap!!!

    Antonio

    Very useful app with discounted prices

    Nico

    Goede app,kon makkelijk en beveiligd een ticket kopen van Juliet,thanks

    Vernon

    Great genuine ticket site . Sold 2 and bought 1 with ease !

    Alexandra

    Quick and great support - much appreciated.

    Hetty

    Goede website en app, fijne dienst. Niet goedkoop maar levert wel waarde!

    Angela

    I sold my ticket within 5 Minutes of publishing it! Best way to sell your tickets!

    Ruben

    Top site, zeker vaker gebruiken, echt ideaal om zo kaartjes te verkopen en te kopen.

    Pierce

    Amazing app that I always use for a last minute event

    Michael

    very easy to set up ... let's see how my first ticket sale goes

    Keren

    Worked perfectly. No name needed change. Bought 4 tickets. We had a beautiful time x

    Sophie

    I've both sold and bought tickets. Absolutely brilliant and have told others of the site.

    jo

    hele vlotte procedure voor de verkoop van ticket

    Justine

    Billet vendu en meme pas 5'... que dire de plus que merci???

    Francesco

    Super fast and very well made service!

    Miriam

    Una app muy sencilla que garantiza una venta segura a pesar de no conocer al vendedor/comprador

    Janek

    Tickets binnen 5 minuten verkocht, dat had ik niet verwacht.

    François

    Super site !!! Très très bien fait !!! Bravo.

    Melissa

    Bedankt! Zeer snelle afrekening en ontvangst per download! :)

    Karen

    Great service. My tickets worked (phew) and we had an amazing day out!!

    Gil

    Amazing service, For sure we gone use you again. Thank you ticketswap!!!

    Antonio

    Very useful app with discounted prices

    Nico

    Goede app,kon makkelijk en beveiligd een ticket kopen van Juliet,thanks

    Vernon

    Great genuine ticket site . Sold 2 and bought 1 with ease !

    Alexandra

    Quick and great support - much appreciated.

    Hetty

    Goede website en app, fijne dienst. Niet goedkoop maar levert wel waarde!

    Angela

    I sold my ticket within 5 Minutes of publishing it! Best way to sell your tickets!

    Ruben

    Top site, zeker vaker gebruiken, echt ideaal om zo kaartjes te verkopen en te kopen.

    Pierce

    Amazing app that I always use for a last minute event

    Michael

    very easy to set up ... let's see how my first ticket sale goes

    Show all testimonials