How can we help you?

Is this private listing I received via email legit?

We've seen more and more that scammers are trying to use our name to trick people in to "buying" tickets via an email which looks like it comes from TicketSwap. 

They do this by sending an email containing a payment link, payment request or a hyperlink that leads to a payment page. After paying, you will never receive tickets, but you will lose your money.


These emails come from email addresses that resemble ours, such as:


Please be aware of the following details: 

1. We only send emails from our own domain which is or any other country but no additions such as or (see the print screen). 


2. We never ask our customers to pay for the tickets via a payment link. You will always be redirected to our website and from there you will be asked which payment method you would like to use. Never directly from the email to a payment link. 


If you have your doubts about the legitimacy of an email, always feel free to contact us before buying.

If you did pay via a scam email, we would like to advise you to contact your bank immediately.

Did this answer your question?