← Back to overview

What is Secure Swap?

Secure Swap means that a sold ticket is made invalid and the buyer receives a completely new and unique ticket.

What are the advantages?

In fact there is only one but that’s the most important one; a buyer is 100% sure that the ticket is valid and it has not been used before.

What are the costs?

There are no additional costs for Secure Swapping a ticket. We are always trying to improve the safety of our tickets and when we can make them 100% safe, we are happy to do it for free.

How does it work?

We arranged this with the event organizer or the ticketing company. We have access to new tickets and give these to buyers. We keep the sold tickets and make sure that these tickets are cancelled.

Why is this special?

TicketSwap has talked with many ticketing providers and organizers to make this possible. We are working hard to make this possible for all our events. If you think the event you’re visiting should have this as well, please let us know, but especially the organization!

Have a question not answered here?

No problem, we are here to help! Don't hesitate to contact us.