← Back to overview

What is Secure Swap?

Secure Swap means that a sold ticket is made invalid and the buyer receives a completely new and unique ticket.

What are the advantages?

In fact there is only one but that’s the most important one; a buyer is 100% sure that the ticket is valid and it has not been used before.

What are the costs?

There are no additional costs for Secure Swapping a ticket. We are always trying to improve the safety of our tickets and when we can make them 100% safe, we are happy to do it for free.

How does it work?

We arranged this with the event organizer or the ticketing company. We have access to new tickets and give these to buyers. We keep the sold tickets and make sure that these tickets are cancelled.

Why is this special?

TicketSwap has talked with many ticketing providers and organizers to make this possible. We are working hard to make this possible for all our events. If you think the event you’re visiting should have this as well, please let us know, but especially the organization!

Have a question not answered here?

No problem, we are here to help! Don't hesitate to contact us.

This is what others say about TicketSwap

João March 24, 2017 13:05

Amazing, sold my first ticket in 15 minutes, top notch!

Simon March 21, 2017 15:28

Very useful application to exchange tickets.

Marcus March 19, 2017 08:43

Excellent service. Merci bien.

Jill March 16, 2017 17:04

Jamiroquai tickets sorted, quick, efficient, me, I'm very happy

Roxanne March 16, 2017 15:21

Reassuring to buy tickets through here. Thanks!

Jamila March 13, 2017 18:02

It was very helpful and the person was able to help very much

Vasiliki March 11, 2017 14:29

Thank U for all the times I needed U <3

Cathy March 9, 2017 15:54

great site... easy to use.
only thing to note is that it is USD not CAD

Becky March 7, 2017 09:19

Great experience, sold within 12 hours!