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What is Secure Swap?

Secure Swap means that a sold ticket is made invalid and the buyer receives a completely new and unique ticket.

What are the advantages?

In fact there is only one but that’s the most important one; a buyer is 100% sure that the ticket is valid and it has not been used before.

What are the costs?

There are no additional costs for Secure Swapping a ticket. We are always trying to improve the safety of our tickets and when we can make them 100% safe, we are happy to do it for free.

How does it work?

We arranged this with the event organizer or the ticketing company. We have access to new tickets and give these to buyers. We keep the sold tickets and make sure that these tickets are cancelled.

Why is this special?

TicketSwap has talked with many ticketing providers and organizers to make this possible. We are working hard to make this possible for all our events. If you think the event you’re visiting should have this as well, please let us know, but especially the organization!

Have a question not answered here?

No problem, we are here to help! Don't hesitate to contact us.

This is what others say about TicketSwap

Marianne February 23, 2017 17:56

Thank you for resolving issue. Great customer care.


Gaby February 21, 2017 11:18

Love the concept! Will definitely be back :)

Edward February 21, 2017 09:25

Was sceptical.

Worked smoothly.

Will be interesting to see what happens with non E-tickets

Martin February 20, 2017 12:27

I love this service. Feels good to know that you are safe with tickets from Ticketswap.

Philippe February 18, 2017 18:14

Système super simple pour revendre des tickets de concerts par exemple.

Joel February 17, 2017 14:32

Brilliant help- Couldn't have asked for better customer support!

Alessandro February 16, 2017 18:29

yeeeeeah! GREAT, amazing APP . You just have to hope :)

Paulina February 14, 2017 16:04

Trust worthy both sales and purchase. Great service and follow up!

Arturo February 13, 2017 13:09

TicketSwap is a great platform. Customer service is also very quick in responding and helpful!